What's going on with your CCTV footage
Surveillance recorders loop over their own storage, so speed matters. We read proprietary DVR file systems and export footage with original timestamps.
Signs you need recovery
- Footage deleted
- Recorder won't boot
- Hard drive failed
- Footage about to be overwritten
Specifications we handle
| Recorders | Hikvision, Dahua, Lorex, Swann, Avigilon, Milestone, Genetec, Uniview |
|---|---|
| Storage | Surveillance-class HDDs (WD Purple, Seagate SkyHawk), SD in cameras |
| Common failures | Overwrites, recorder failure, deleted clips, power damage |
| Our approach | Direct disk reading of proprietary file systems, hashed exports |
| Urgent | Unplug the recorder immediately to stop overwriting. |
Our process
- Free evaluationShip it, drop it off, or request courier pickup. We log the device into chain of custody on arrival.
- Diagnosis & fixed quoteEngineers find the exact fault and send a fixed quote. Nothing proceeds without your approval.
- Device-specific recoveryDirect disk reading of proprietary file systems, hashed exports.
- Recovery & verificationWe image the media, rebuild the data and send a file list so you can confirm what matters is there.
- Secure returnYour data returns on a new encrypted drive or secure download. Working copies are destroyed after you confirm.
Pricing
Evaluation is always free. Most single-device recoveries are quoted between a few hundred and a few thousand dollars depending on the fault. Get your fixed quote.