When your external HDD fails
External drives are the backup people trust most and protect least. They get knocked off desks, unplugged mid-write and carried in bags. Many brands also add a hardware encryption bridge, so plugging the bare drive into another computer shows nothing but noise.
Fast recovery for businesses that can't afford downtime: shared drives, NAS boxes, accounting systems and the one server that runs everything.
Do this first: stop using the device, don't run repair or recovery software, and don't open it. Then start a free evaluation or chat with us.
What we recover
- Backup sets (Time Machine, File History, Acronis)
- Photo and video archives
- Music and media libraries
- Drives with failed USB bridge boards
- Hardware-encrypted WD and Seagate enclosures
- Drives that ask to be formatted
What you get for small businesses
- Downtime-aware scheduling and status updates
- NDA available on request
- Invoicing and purchase orders accepted
- Recovery of business-critical files first
Our process
- Free evaluationShip it, drop it off, or request courier pickup. We log the device into chain of custody on arrival.
- Diagnosis & fixed quoteEngineers find the exact fault and send a fixed quote. Nothing proceeds without your approval.
- Bridge-board handlingWe keep the original enclosure board so hardware encryption can be reversed correctly before imaging.
- Recovery & verificationWe image the media, rebuild the data and send a file list so you can confirm what matters is there.
- Secure returnYour data returns on a new encrypted drive or secure download. Working copies are destroyed after you confirm.
Pricing & turnaround
Business Standard
from $700
4–7 business days
- Single drives and small arrays
- Fixed quote after evaluation
- Encrypted return media
Most chosen
Business Priority
from $1,500
1–3 business days
- Dedicated engineer
- Critical files delivered first
- Remote file-list review
24/7 Emergency
Custom
Starts immediately
- Around-the-clock recovery
- Courier pickup in major metros
- Hourly updates on request
Starting prices for external hard drive recovery are typical ranges, not quotes. Your price is fixed after the free evaluation.