When a virtual machine fails
Virtual disks can be damaged at several layers at once: the physical storage, the host file system, the virtual disk format and the guest OS. We work through each layer to return a bootable VM or the files inside it.
Enterprise-scale recovery for SAN, virtualization, backup and database failures — with SLAs, NDAs and a single accountable engineer.
What we recover
- VHD / VHDX and AVHDX checkpoints
- VMDK, QCOW2 and RAW disks
- Proxmox / KVM on ZFS and LVM-thin
- Hyper-V on CSV and ReFS
- Corrupted guest file systems
- Exported or orphaned VMs
What you get for enterprise teams
- Contracted SLAs and a named case lead
- Master service agreements and NDAs
- Remote, on-site or in-lab recovery
- Documented chain of custody and certified destruction
Our process
- Free evaluationShip it, drop it off, or request courier pickup. We log the device into chain of custody on arrival.
- Diagnosis & fixed quoteEngineers find the exact fault and send a fixed quote. Nothing proceeds without your approval.
- Multi-layer repairWe repair storage, host file system, virtual disk container and guest file system in that order, validating each step.
- Recovery & verificationWe image the media, rebuild the data and send a file list so you can confirm what matters is there.
- Secure returnYour data returns on a new encrypted drive or secure download. Working copies are destroyed after you confirm.
Pricing & turnaround
Standard SLA
Custom quote
Defined in your MSA
- Scheduled recoveries
- Named engineer
- Weekly reporting
Priority SLA
Custom quote
Same-day start
- Senior engineering team
- Phased delivery of critical systems
- Daily briefings
Critical Incident
Custom quote
Mobilized within hours, 24/7
- On-site or remote teams
- Bridge-call participation
- Executive status reporting
Starting prices for virtual machine data recovery are typical ranges, not quotes. Your price is fixed after the free evaluation.