Last updated: 2026-10-07
EDIT: template for review by your attorney. It is not legal advice.
1. Who we are
GlobalDataRefund.com (“we”, “us”) provides data recovery services. This policy explains how we handle personal information collected through this website, our live chat, and during recovery engagements.
2. Information we collect
- Contact details you give us: name, email, phone, organization, address.
- Case information: device type, symptoms, and files you ask us to prioritize.
- Chat transcripts and attachments you upload.
- Technical data: IP address, browser type, pages visited, and timestamps.
- Data on your device: accessed only to perform the recovery you request.
3. How we use information
- To diagnose, quote, perform and return your recovery.
- To respond to inquiries by chat, phone or email.
- To meet legal, security and audit obligations.
- To improve our website and services. We do not sell personal information.
4. Data on recovered devices
We access recovered data only as needed to complete and verify your recovery. Working copies are securely destroyed after you confirm delivery, or after 30 days unless you request otherwise in writing. Devices are handled under documented chain of custody.
5. Sharing
We share information only with service providers that help us operate (for example shipping carriers and email delivery), under confidentiality obligations; when required by law; or with your consent.
6. Cookies and local storage
We use essential cookies and browser storage to keep your chat session active across pages for up to 24 hours. If you add analytics, describe it here.
7. Security
We use administrative, technical and physical safeguards including encryption, access controls and audit logging. No method of transmission is perfectly secure.
8. Your rights
Depending on where you live (including California under the CCPA/CPRA and the EU/UK under the GDPR), you may have rights to access, correct, delete or port your personal information, and to object to certain processing. Contact us to exercise them.
9. Retention
We keep case records as long as needed to provide services and meet legal obligations, then delete or anonymize them.
10. Children
Our services are not directed to children under 13, and we do not knowingly collect their information.
11. Changes
We may update this policy. The “last updated” date shows the latest revision.
Contact
GlobalDataRefund.com, 123 Recovery Way, Suite 400, Austin, TX 78701, USA · help@globaldatarefund.com · 1-347-656-8058