What's going on with your external hard drive
External drives combine a normal hard drive or SSD with a USB bridge board, and many encrypt data at that board. We handle both the drive inside and the encryption layer outside.
Signs you need recovery
- Drive dropped while running
- Not recognized by any computer
- Asks to be formatted
- Clicking or no spin
Specifications we handle
| Brands | WD My Passport / Elements / Book, Seagate Backup Plus / Expansion, LaCie, Toshiba Canvio, Samsung T-series |
|---|---|
| Connections | USB-A, USB-C, Thunderbolt 3/4, native USB (soldered) drives |
| Common failures | Drops, failed bridge boards, encryption faults, head crashes |
| Our approach | Bridge-aware imaging and hardware decryption with the original board |
| Important | Always send the enclosure, even if it looks broken. |
Our process
- Free evaluationShip it, drop it off, or request courier pickup. We log the device into chain of custody on arrival.
- Diagnosis & fixed quoteEngineers find the exact fault and send a fixed quote. Nothing proceeds without your approval.
- Device-specific recoveryBridge-aware imaging and hardware decryption with the original board.
- Recovery & verificationWe image the media, rebuild the data and send a file list so you can confirm what matters is there.
- Secure returnYour data returns on a new encrypted drive or secure download. Working copies are destroyed after you confirm.
Pricing
Evaluation is always free. Most single-device recoveries are quoted between a few hundred and a few thousand dollars depending on the fault. Get your fixed quote.