What's going on with your tape
Tape is the long-term memory of many organizations. We handle physical repair and backup-format decoding for tapes old and new.
Signs you need recovery
- Tape snapped or creased
- Lost backup catalog
- Backup software retired
- Tape was overwritten
Specifications we handle
| Formats | LTO-1 through LTO-9, DLT/SDLT, AIT, DDS/DAT, 8mm, QIC, 3480/3490/3590 |
|---|---|
| Software | Backup Exec, NetBackup, ARCserve, TSM/Spectrum Protect, Commvault, tar/cpio |
| Common failures | Snapped tape, stretched media, missing catalogs, overwrites |
| Our approach | Physical repair, raw block reads, native format decoding |
| Scale | Single cartridges to multi-thousand-tape projects |
Our process
- Free evaluationShip it, drop it off, or request courier pickup. We log the device into chain of custody on arrival.
- Diagnosis & fixed quoteEngineers find the exact fault and send a fixed quote. Nothing proceeds without your approval.
- Device-specific recoveryPhysical repair, raw block reads, native format decoding.
- Recovery & verificationWe image the media, rebuild the data and send a file list so you can confirm what matters is there.
- Secure returnYour data returns on a new encrypted drive or secure download. Working copies are destroyed after you confirm.
Pricing
Evaluation is always free. Most single-device recoveries are quoted between a few hundred and a few thousand dollars depending on the fault. Get your fixed quote.