When your tape fails
Tape is durable but unforgiving. Snapped media, missing catalogs, retired backup software and drives that no longer exist can lock archived records away. We repair physical tape and read proprietary backup formats without the original software.
Recovery for agencies, schools, courts, utilities and public safety — with chain of custody, audit-ready documentation and procurement-friendly terms.
What we recover
- LTO-1 to LTO-9 cartridges
- Backup Exec, NetBackup, ARCserve, TSM and Commvault formats
- Tapes with lost or corrupted catalogs
- Snapped, creased or water-damaged media
- Overwritten or partially written tapes
- Mixed-generation archive sets
What you get for public-sector organizations
- Chain-of-custody documentation for every device
- Purchase orders and government purchase cards accepted
- Background-checked engineers
- Certified destruction of recovered copies on request
Our process
- Free evaluationShip it, drop it off, or request courier pickup. We log the device into chain of custody on arrival.
- Diagnosis & fixed quoteEngineers find the exact fault and send a fixed quote. Nothing proceeds without your approval.
- Media repair & raw readWe splice and clean damaged tape, then read it at the raw block level and decode the backup format ourselves.
- Recovery & verificationWe image the media, rebuild the data and send a file list so you can confirm what matters is there.
- Secure returnYour data returns on a new encrypted drive or secure download. Working copies are destroyed after you confirm.
Pricing & turnaround
Standard
Quote on request
Per agreement
- Single-device recoveries
- Audit-ready documentation
- Encrypted return media
Priority
Quote on request
Expedited start
- Dedicated case manager
- Phased delivery
- Records-retention guidance
Emergency Response
Quote on request
24/7 mobilization
- On-site options
- Evidence-grade handling
- Continuous updates to your team
Starting prices for tape data recovery are typical ranges, not quotes. Your price is fixed after the free evaluation.