How recovery works from Australia
We arrange international courier pickup with export paperwork prepared for you. Because shipping takes longer from Australia, we review every case remotely first and recommend Secure Remote Data Recovery whenever the hardware is healthy.
- Free remote evaluationTell us what happened by chat, phone or the evaluation form. We tell you whether remote recovery is possible or the device needs our lab.
- Secure shipping or remote sessionPrepaid tracked courier with paperwork prepared for you, or an encrypted, audited remote session for logical cases.
- Fixed quote before any workPricing is confirmed in writing after diagnosis. Nothing proceeds without your approval.
- Encrypted returnRecovered data returns on a new encrypted drive by tracked courier, or by secure download. Working copies are destroyed after you confirm.
Data protection for Australian clients
We handle personal data in line with the Privacy Act 1988 and the Australian Privacy Principles, alongside our own SOC 2 Type II controls and documented chain of custody. Business clients can request a data processing agreement and NDA before shipping.
Support in your time zone
Our overnight shift in the US lines up with the Australian business day, so you reach a live engineer during your working hours.
Popular services in Australia
EDIT: add a local phone number or partner drop-off point here if you have one.