How recovery works from Canada
Canadian clients get a prepaid cross-border courier label with customs paperwork prepared for you. Most shipments from major Canadian cities reach our US lab in one to three business days.
- Free remote evaluationTell us what happened by chat, phone or the evaluation form. We tell you whether remote recovery is possible or the device needs our lab.
- Secure shipping or remote sessionPrepaid tracked courier with paperwork prepared for you, or an encrypted, audited remote session for logical cases.
- Fixed quote before any workPricing is confirmed in writing after diagnosis. Nothing proceeds without your approval.
- Encrypted returnRecovered data returns on a new encrypted drive by tracked courier, or by secure download. Working copies are destroyed after you confirm.
Data protection for Canadian clients
We handle personal data in line with PIPEDA and applicable provincial privacy laws, alongside our own SOC 2 Type II controls and documented chain of custody. Business clients can request a data processing agreement and NDA before shipping.
Support in your time zone
Canada shares our time zones, so you get same-day answers and the same emergency service as US clients.
Popular services in Canada
EDIT: add a local phone number or partner drop-off point here if you have one.