How recovery works from United Kingdom
We send UK clients a prepaid international courier label and the export paperwork, filled in for a used storage device being sent for data recovery. Devices travel tracked and signature-required to our US laboratory.
- Free remote evaluationTell us what happened by chat, phone or the evaluation form. We tell you whether remote recovery is possible or the device needs our lab.
- Secure shipping or remote sessionPrepaid tracked courier with paperwork prepared for you, or an encrypted, audited remote session for logical cases.
- Fixed quote before any workPricing is confirmed in writing after diagnosis. Nothing proceeds without your approval.
- Encrypted returnRecovered data returns on a new encrypted drive by tracked courier, or by secure download. Working copies are destroyed after you confirm.
Data protection for UK clients
We handle personal data in line with UK GDPR and the Data Protection Act 2018, alongside our own SOC 2 Type II controls and documented chain of custody. Business clients can request a data processing agreement and NDA before shipping.
Support in your time zone
Our 24/7 engineering desk covers UK business hours in full, so you can reach an engineer between 08:00 and 18:00 GMT without waiting for the US to wake up.
Popular services in United Kingdom
EDIT: add a local phone number or partner drop-off point here if you have one.